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Terms of Service

Effective date: February 22, 2026

Last updated: February 22, 2026

1. General Provisions

1.1. These Terms of Service (hereinafter referred to as the "Agreement") govern the relationship between Runpay Solutions SIA, registration number 40203386881, registered address: Pirts iela 13-50, Riga, Latvia, LV-1003 (hereinafter referred to as the "Company"), and any individual or legal entity (hereinafter referred to as the "User") using the Transcripto platform (hereinafter referred to as the "Platform"), accessible at transcripto.eu.

1.2. The Transcripto Platform is a cloud-based B2B SaaS service powered by artificial intelligence technologies, designed for the analytics of business communications, including phone calls, voice messages, and text correspondence.

1.3. By using the Platform, registering an account, or subscribing to a plan, the User confirms that they have fully read this Agreement, accept its terms, and undertake to comply with them.

1.4. If the User does not agree with any provision of this Agreement, they must cease using the Platform.

1.5. The Company reserves the right to unilaterally amend the terms of this Agreement. Notification of changes shall be sent to the User by email and/or published on the Platform website no less than 30 (thirty) calendar days before the changes take effect. Continued use of the Platform after the changes take effect constitutes the User's acceptance of the revised Agreement.

1.6. This Agreement does not constitute a public offer within the meaning of Article 1533 of the Civil Law of the Republic of Latvia.

2. Definitions

2.1. The following definitions are used in this Agreement:

Platform — the Transcripto software, including the web application, mobile applications, API, and all related services available at transcripto.eu and its subdomains.
User — an individual (at least 18 years of age) or a legal entity registered on the Platform and using the Services under this Agreement.
Services — the aggregate of the Platform's functional capabilities provided by the Company to the User, including but not limited to: transcription, AI analytics, report generation, and API access.
Account — the User's personal section on the Platform created during registration, providing access to the Services and containing settings, data, and usage history.
Content — any data, files, recordings, texts, reports, and other materials uploaded by the User to the Platform or generated as a result of using the Services.
Personal Data — any information relating to an identified or identifiable natural person, as defined in Regulation (EU) 2016/679 (GDPR).
Subscription Plan — a set of conditions for the provision of Services, including the scope of functionality, usage limits, and pricing, selected by the User when subscribing.
Subscription — a paid period of the User's access to the Services under the selected Subscription Plan.

3. Registration and Account

3.1. To access the Services, the User must register on the Platform by providing accurate and current information, including: name (or organization name), email address, phone number, and other data requested during registration.

3.2. The User undertakes to:

provide accurate, complete, and current information during registration and keep it up to date;
maintain the confidentiality of Account login credentials (username and password);
immediately notify the Company of any unauthorized access to the Account or security breach;
not share Account login credentials with third parties without the Company's consent.

3.3. The User bears full responsibility for all actions performed using their Account, including actions by third parties who gained access to the Account due to the User's failure to maintain security measures.

3.4. The Company reserves the right to refuse registration or block the User's Account in the event of inaccurate information being provided, violation of this Agreement, or breach of applicable law.

3.5. A single individual or legal entity may register multiple Accounts only with the Company's prior consent.

4. Description of Services

4.1. The Platform provides the User with the following Services (depending on the selected Subscription Plan):

Transcription — automatic conversion of audio and video recordings of business communications into text format using speech recognition technologies.
AI Analytics — intelligent analysis of communication content, including sentiment detection, key topic identification, service quality assessment, and other analytical functions.
Quality Control — automated evaluation of communications against defined standards and scripts, generation of employee performance scorecards.
Business Reports — generation of analytical reports, dashboards, and visualizations based on processed data.
API Access — a programmatic interface for integrating the Platform with the User's third-party systems (CRM, ERP, telephony, and others).

4.2. The Company reserves the right to expand, modify, or discontinue individual features of the Platform upon notifying the User no less than 30 (thirty) calendar days in advance, except where immediate changes are required for security or legal compliance reasons.

4.3. The Company shall use commercially reasonable efforts to ensure Platform availability of 99.5% uptime during each calendar month, excluding scheduled maintenance and force majeure events.

4.4. Scheduled maintenance is typically performed during nighttime hours (from 02:00 to 06:00 Eastern European Time, EET) with at least 24 hours' prior notice to Users.

5. Payment Terms

5.1. The cost of Services is determined in accordance with the selected Subscription Plan and is denominated in euros (EUR). Current pricing is available on the Platform page at transcripto.eu.

5.2. The Platform offers the following deployment options:

Cloud — a cloud-based solution with monthly or annual subscription;
Private Cloud — a dedicated cloud solution with customized terms;
On-premise — installation on the User's servers with a license and a separate technical support agreement.

5.3. Payment is made on a prepaid basis for the selected billing period (monthly or annually). The billing period commences on the Subscription activation date.

5.4. For cloud-based Subscription Plans, payment is accepted via bank transfer or through payment systems specified on the Platform. The payment obligation is deemed fulfilled upon receipt of funds in the Company's bank account.

5.5. All prices are exclusive of VAT. Value Added Tax is charged in accordance with applicable European Union and Republic of Latvia legislation.

5.6. In the event of late payment, the Company reserves the right to suspend the User's access to the Services 7 (seven) calendar days after sending a written notice of the outstanding balance. Suspension of access does not relieve the User of the obligation to settle the outstanding balance.

5.7. Refunds are made in accordance with the legislation of the Republic of Latvia and the European Union on consumer protection. For services provided to legal entities (B2B), refunds for fully rendered Services are not available, except as required by applicable law.

5.8. The Company reserves the right to change Subscription Plan pricing upon notifying the User no less than 30 (thirty) calendar days before the new pricing takes effect. New pricing applies from the start of the next billing period.

6. User Rights and Obligations

6.1. The User has the right to:

use the Platform and Services in accordance with the terms of the selected Subscription Plan and this Agreement;
receive technical support to the extent provided by the Subscription Plan;
request the export of their data in a machine-readable format;
terminate this Agreement at any time in accordance with the procedure set forth in Section 11.

6.2. The User undertakes to:

use the Platform solely for lawful purposes and in compliance with applicable legislation, including the laws of the European Union, the Republic of Latvia, and the User's country of residence;
obtain all necessary consents from data subjects before uploading communication recordings to the Platform, in accordance with the requirements of the GDPR and applicable national legislation;
not use the Platform for processing data falling within special categories of personal data (Art. 9 GDPR) unless otherwise agreed with the Company in writing;
not reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of the Platform;
not take any actions aimed at disrupting the operation of the Platform, including but not limited to: DDoS attacks, injection of malicious code, unauthorized access to server infrastructure;
not use automated means (bots, scrapers) to access the Platform, except through the documented API;
not transfer Account access rights to third parties without the Company's written consent;
comply with the usage limits established by the Subscription Plan.

6.3. In the event of a breach by the User of the obligations set forth in clause 6.2 of this Agreement, the Company reserves the right to restrict or terminate the User's access to the Platform without prior notice and without refund of any fees paid.

7. Company Rights and Obligations

7.1. The Company undertakes to:

provide the User with access to the Services in accordance with the terms of the selected Subscription Plan;
ensure the operability and availability of the Platform in accordance with the indicators specified in clause 4.3 of this Agreement;
provide technical support to the User on business days (Monday through Friday, 09:00 to 18:00 EET), and for plans with extended support, in the mode defined by the applicable Subscription Plan;
notify the User of scheduled maintenance, material changes to Platform functionality, and amendments to this Agreement;
ensure the protection of User data in accordance with applicable legislation and the Privacy Policy.

7.2. The Company has the right to:

suspend the User's access to the Platform for maintenance with prior notice;
restrict or terminate the provision of Services to the User in the event of a violation of this Agreement;
use anonymized and aggregated Platform usage data to improve Services and for analytical purposes;
engage third parties (subcontractors) for the provision of Services, subject to compliance with confidentiality and data protection requirements.

8. Intellectual Property

8.1. All intellectual property rights in the Platform, including but not limited to: software code, algorithms, machine learning models, design, interface, trademarks, logos, and documentation, belong to the Company or its licensors and are protected by the legislation of the Republic of Latvia, the European Union, and international intellectual property agreements.

8.2. This Agreement does not grant the User any rights to the Company's intellectual property, except for a limited, non-exclusive, non-transferable, revocable right to use the Platform in accordance with the terms of this Agreement and the selected Subscription Plan.

8.3. The User retains all rights to Content uploaded to the Platform. By uploading Content, the User grants the Company a limited license to process such Content solely for the purpose of providing the Services.

8.4. The results of Content processing (transcriptions, analytical reports, assessments) generated by the Platform belong to the User. The Company does not claim any rights to such results.

8.5. The User may not:

copy, modify, distribute, or create derivative works based on the Platform or its components;
remove or alter copyright and trademark notices;
use the Company's trademarks (including the name "Transcripto") without prior written consent.

9. Limitation of Liability

9.1. The Platform is provided on an "as is" and "as available" basis. The Company does not warrant that the Platform will operate without interruption, be error-free, or meet all of the User's expectations.

9.2. To the maximum extent permitted by applicable European Union and Republic of Latvia legislation, the Company's total aggregate liability under this Agreement (on any grounds) shall not exceed the amounts actually paid by the User for the Services during the 12 (twelve) months preceding the event giving rise to the claim.

9.3. The Company shall not be liable for:

indirect, incidental, punitive damages, lost profits, or data loss, except where such limitation is prohibited by applicable EU law;
losses arising from the User's actions or omissions, including violations of this Agreement;
losses related to the operation of third-party services integrated with the Platform;
the accuracy, completeness, or suitability of AI analytics results for the User's specific purposes — results are advisory in nature and do not constitute a basis for making legally binding decisions;
temporary unavailability of the Platform due to scheduled maintenance.

9.4. Nothing in this Agreement excludes or limits the Company's liability in cases where limitation of liability is prohibited by applicable law, including liability for intentional harm or gross negligence.

9.5. Force Majeure. Neither Party shall be liable for non-performance or improper performance of obligations under this Agreement if caused by force majeure circumstances, including but not limited to: natural disasters, wars, epidemics, pandemics, government actions, failures of internet service providers and backbone communication channels, and cyberattacks. The Party invoking force majeure must notify the other Party within 5 (five) business days from the occurrence of such circumstances.

10. Privacy and Data Protection

10.1. The Company processes Users' personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), the personal data protection legislation of the Republic of Latvia, and the Privacy Policy published on the Platform.

10.2. In the course of providing the Services, the Company acts as a Data Processor with respect to data uploaded by the User to the Platform. The User acts as the Data Controller and bears responsibility for the lawfulness of data processing.

10.3. Upon the User's request, the Company shall enter into a Data Processing Agreement (DPA) defining the terms of personal data processing in accordance with Article 28 of the GDPR.

10.4. The Company implements appropriate technical and organizational measures to ensure the security of personal data, including:

encryption of data in transit (TLS 1.2+) and at rest (AES-256);
regular data backups;
role-based access control;
audit logging;
regular security testing.

10.5. Data of Users on cloud-based Subscription Plans is stored on servers located within the European Economic Area (EEA). Transfer of data outside the EEA is carried out only with appropriate safeguards in accordance with Chapter V of the GDPR.

10.6. In the event of a personal data breach, the Company shall notify the supervisory authority (the Data State Inspectorate of the Republic of Latvia, Datu valsts inspekcija) within 72 hours and the User without undue delay, in accordance with the requirements of the GDPR.

10.7. Each Party undertakes to maintain the confidentiality of information received during the performance of this Agreement that constitutes the other Party's trade secrets, except as required by law.

11. Termination

11.1. The User may terminate this Agreement at any time by sending a notice to the Company by email to info@transcripto.eu no less than 14 (fourteen) calendar days before the intended termination date.

11.2. The Company may terminate this Agreement:

in the event of a material breach by the User of the terms of this Agreement — with 14 (fourteen) calendar days' prior notice and an opportunity to remedy the breach;
immediately, without prior notice — if the User's actions pose a threat to the security of the Platform, other Users, or violate applicable law.

11.3. Upon termination of the Agreement:

the User's access to the Platform shall cease at the end of the paid billing period (unless otherwise provided in clause 11.2);
the User has the right to request the export of their data in a machine-readable format within 30 (thirty) calendar days of termination;
after 30 (thirty) calendar days following termination, the Company reserves the right to delete all User data, except data required to be retained under applicable law;
the Parties' obligations regarding confidentiality, intellectual property, and limitation of liability shall survive the termination of this Agreement.

11.4. In the event of termination initiated by the User, refunds for the unused portion of the billing period are not available, except as provided by the legislation of the Republic of Latvia and the European Union on consumer protection (Directive 2011/83/EU).

12. Governing Law and Dispute Resolution

12.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Latvia, without regard to conflict of law provisions.

12.2. All disputes arising out of or in connection with this Agreement shall first be resolved through negotiations. The negotiation period shall be 30 (thirty) calendar days from the date one Party receives a written claim from the other Party.

12.3. If a dispute cannot be resolved through negotiations, it shall be submitted to the competent courts of the Republic of Latvia in accordance with the procedural legislation of the Republic of Latvia.

12.4. For Users who qualify as consumers under EU law, this clause does not restrict their right to bring proceedings in the courts of their place of domicile in accordance with Regulation (EU) No 1215/2012 (Brussels I bis).

12.5. In accordance with Regulation (EU) No 524/2013, consumer Users may use the European Commission's Online Dispute Resolution platform, available at: https://ec.europa.eu/consumers/odr.

12.6. Consumer Users may also contact the Consumer Rights Protection Centre of the Republic of Latvia (Pateretaju tiesibu aizsardzibas centrs) for out-of-court dispute resolution.

13. Miscellaneous

13.1. Severability. If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a competent court, this shall not affect the validity of the remaining provisions of the Agreement. The invalid provision shall be replaced by the closest valid provision that reflects the Parties' intentions.

13.2. Waiver. The failure to exercise or delay in exercising any right under this Agreement shall not constitute a waiver of such right. The single or partial exercise of a right shall not preclude further or full exercise thereof.

13.3. Entire Agreement. This Agreement, together with the Privacy Policy, the Data Processing Agreement (if applicable), and the terms of the selected Subscription Plan, constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior understandings, negotiations, and agreements on this subject.

13.4. Assignment. The User may not assign their rights and obligations under this Agreement to third parties without the Company's prior written consent. The Company may assign its rights and obligations in the event of reorganization, merger, or sale of assets, upon notifying the User.

13.5. Notices. All notices and communications under this Agreement shall be sent electronically to the email address provided during registration (for the User) or to info@transcripto.eu (for the Company). A notice shall be deemed received upon delivery of the electronic message.

13.6. Language. This Agreement is drawn up in English. In the event of a conflict between translated versions, the English version of this Agreement shall prevail for the English-language edition.

14. Contact Information

For any questions regarding this Agreement, please contact:

Company: Runpay Solutions SIA
Registration number: 40203386881
Registered address: Pirts iela 13-50, Riga, Latvia, LV-1003
Website: transcripto.eu
Email: info@transcripto.eu