AI platform
for management decisions based on customer communications
How the
system works
Import data from your sources
Transcription and content processing
Analytics and insight extraction
Reports, monitoring and ready outputs
Platform
interface and functionality
AI diagnostics: why customers reach out and what breaks
Understand the true reasons behind customer contacts and where issues start.
The system analyses every call and message and builds a structured interaction card: contact reason, customer intent, risk signals, status, SLA/FCR, root cause and recommended next actions for the business.
Key benefits
Reduce time and operating costs
Automated analysis of calls, messages and video reduces manual work by 70–90%. Quality teams and leaders spend time only on high-priority cases – saving dozens of hours per month and focusing on what matters.
Increase revenue and reduce sales leakage
Conversation and funnel analysis shows exactly where deals drop and why. Improve scripts, raise conversion and grow repeat sales with data-driven actions.
A single platform to store and search every conversation
All calls, chats, meetings and videos are stored in one structured system. Find any interaction by deal, customer, funnel stage, topic or keywords – without manual reviews and wasted time.
Faster management decisions
Daily and executive reports give leaders a clear picture in 1 to 2 minutes – KPIs, problem areas and recommended next steps.
Deployment options
Cloud (SaaS)
- Launch fast with no infrastructure and minimal setup.
- Access via transcripto.eu – no installation required
- Upload calls and files manually in the dashboard to get started quickly.
- Updates, scaling and support included
On-prem / Private Cloud
- Deploy in your infrastructure or on a dedicated server.
- Full control over data and security policies
- Option to operate in a closed network without internet access
- Flexible configuration for corporate and regulatory requirements
Pricing and plans
Cloud (SaaS)
from €400 / month
Ready-to-go package for a fast start
- Included in the base plan: 5,000 minutes of audio/video + 5,000 chats per month
- Overages: €0.08 per audio/video minute and €0.01 per chat
- Access via transcripto.eu web dashboard – no installation or infrastructure required
- Manual upload of calls, audio and video via the admin dashboard
- Automatic ingestion via API (telephony, CRM and other systems)
- Executive and operational reports, plus call centre QA monitoring
- Data anonymisation, 2FA, encryption
- Up to 5 users
- LLM models: OpenAI GPT-5 and Whisper.
Private Cloud
from €1,300 / month
Dedicated environment with unlimited processing volumes
- Deployed on a dedicated server; access is restricted to your company
- Audio/video minutes and chat volume are not limited – only by the hardware capacity you rent.
- Private domain and custom access settings
- DDoS and network attack protection
- Unlimited users
- Local AI models: Whisper, Google Gemini 3, GPT OSS (OpenAI)
- Model upgrades available on request
On-prem / Dedicated
from €10,000
Maximum autonomy and full data control
- Deployment on the customer’s hardware or turnkey delivery of servers with the software installed
- Audio/video minutes and chat volume are not limited.
- Only locally deployed data-processing models are used.
- Base configuration: Whisper, Google Gemini 3 or GPT OSS
- Full autonomy and operation in a closed network perimeter
- Custom configuration for security, performance and workload requirements
- Model upgrades available on request
Frequently asked questions (FAQ)
Where is the data stored and who can access it?
Data storage depends on your deployment choice: cloud, private cloud or your own infrastructure. Only your company has access to the data. In Private Cloud and On-prem deployments, locally hosted processing models are used; external cloud LLM services are not required.
Can we start without integrations?
Yes. You can upload calls, audio and video manually via the dashboard for a quick start. Integrations with telephony, CRM and other systems can be enabled later.
What data types are supported?
Transcripto supports call recordings and audio files, video (meetings, interviews, workshops) and text chats/messages. Everything is transcribed, analysed and stored in a single system.
Do you support multiple languages?
Yes. The platform supports multilingual transcription and translation, which is ideal for international teams and markets.
What’s included in the demo?
In the demo you’ll see data upload and processing, analytics and reports, QA monitoring, search and dashboards, examples of recommendations and meeting summaries. The demo can be done on sample data or on your real conversations.
Is Transcripto suitable for small businesses?
Yes. The SaaS plan is designed for smaller teams and starts at €400/month with no complex rollout or infrastructure.
Do we need to train employees?
The interface is designed for business users. Typically, a short onboarding session is enough for the team to start using the system effectively.
Can the solution scale as we grow?
Yes. Transcripto scales with data volume, users and functionality – without changing your processes or switching platforms.
Didn’t find an answer?
Feel free to contact support or our managers – we’ll help and propose the most flexible setup for your needs and requirements.